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Single complaints office

In the past, a psychology student contesting an exam grade or an economics student who is a victim of sexual harassment had to approach the Secretariat of the Board of Appeal for Examinations and a confidential advisor, respectively. Now there is one office for all student complaints.

The office, which falls under Student Services, does not deal with the subject matter of the complaints but refers complainants to the department or faculty concerned. The complaints office is accessible online and by telephone, but also has office hours.

“Based on an inventory we made, we expect about two hundred cases a year,” says student dean Karin Makkinga. “Half of these will be for the Board of Appeal for Examinations. The only problem is that the university council has not taken a decision about the new regulation yet. Nevertheless, we have started the preparations. The office will need to be set up one way or another, because it is included in the new Enhanced Governance Act.”

The office was on the University Council's agenda on Wednesday afternoon (after Observant had gone to press).

 

Maurice Timmermans

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