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Printer problems continue

Enough is enough for the students of the School of Business and Economics. They claim that the printers still have long queues, paper runs out all the time, and machines keep breaking down for whatever reason. All problems were supposed to have been solved by 1 February; this deadline has now been postponed to 1 April. The students have only one pressing question for the faculty board “What if the printers still fail after 1 April?”

The problem with printer queues seemed to have been solved at the end of last year. The problem was the software that controls the printers, an employee discovered. This programme inflated 1 MB files to 1000 MB. In addition, printer and copier manufacturer Océ was supposed to install a monitoring programme in January that would give timely warnings when paper or toner was getting low.

The latter has not happened because of (UM-wide) technical reasons, says Ron Soeren, Océ operational manager placed with the UM. “The drivers have been replaced. As a result, the situation has improved. I do not know what the students' criticism is based on. On a feeling, probably, anyway, there is probably an element of truth in it. At any rate, a large printer will be added shortly. And the deadline of 1 April still applies for the monitoring programme.” 


Maurice Timmermans



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