One third of consumers have complaints about delivery times, while technical issues with websites and damaged goods take second and third place. The CBS questioned 5,600 people and found 79% had bought at least one thing online in the previous year, up from 70% in 2015.
People are also spending more on online purchases. Top of the list of buys was clothes and sports items (55%), travel and holidays (52%) and tickets for events (47%).
Of the estimated 2.2 million people who did not buy online last year, most said they would rather see and feel products in an actual shop. And 30% said they are concerned about privacy and security and don’t want to hand over their personal data or credit card details.
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